Get what you deserve when your flight is delayed or canceled.

Don't just sit there while the airline sorts itself out. Text Standby your flight number and we'll figure out what you're entitled to. Then help you get it.

Preparing for takeoff

Be first to know when Standby is ready.

On the waitlist 63 total
01 A. Mitchell
Chicago, IL
02 B. Dougherty
New York, NY
03 J. Harrington
Dallas, TX
04 S. Patel
Atlanta, GA
05 K. Lawson
Seattle, WA
Join 63 people already on the Standby waitlist.
The problem

Your flight was canceled, and while the airline is sorry for the inconvenience... now it's your problem.

Flight disruptions create real inconvenience and costs. The airline creates the problem, but you're left responsible for figuring out what happens next.

Meals and expenses
Their delay means you're buying $24 airport sandwiches for the next three hours.
An unplanned hotel night
Their cancellation means you're rebooked for tomorrow and sleeping near the airport. Maybe they'll cover it. Probably not.
Getting yourself there
They couldn't get you to your connection, so you rented a car, grabbed a bus, or paid for a cab. At your own expense.
The meeting you missed
The wedding. The client pitch. The first day of vacation. The airline rescheduled your flight. You couldn't reschedule everything else.
A refund that never came
You're pretty sure they owe you money. They say they're looking into it. That was six weeks ago.
What most travelers don't know

The airline may owe you more than an apology.

Consumer protection laws and airline policies entitle travelers to real remedies when disruptions happen. Refunds. Reimbursements. Compensation. Most passengers never see a dollar of it — not because they don't qualify, but because the process is designed to be painful enough that most people give up.

Here's the part that stings: every major airline has a published reimbursement policy. The rules aren't secret. They're just written in dense legalese, buried in customer service pages nobody visits, and applied inconsistently enough that most travelers don't know what to ask for — or how to ask for it.

The airline already knows what they may owe you. They're betting you won't figure out how to claim it. Standby knows the rules. And we know how to use them.

Full refund May apply
Meal reimbursement May apply
Hotel reimbursement May apply
Transportation costs May apply
Delay compensation May apply
Rebooking on another carrier May apply

Eligibility depends on the circumstances of your disruption, applicable laws, and airline policies. Standby helps determine what applies to you.

How it works

Text your flight number. We handle everything else.

Standby is an SMS-based advocate. No app to download. Just a text message and we get to work.

Step 01
Text your flight number.
Send Standby something as simple as AA1234. That's the entire intake process. We take it from there — no forms, no phone trees, no explaining your situation to someone who wasn't listening.
Step 02
We research what happened and what you may be owed.
Standby looks up your flight, evaluates the disruption, and cross-references applicable consumer protection laws and airline policies. We tell you honestly what remedies may be available — a refund, reimbursement, compensation, or something else — and what you'd need to pursue them.
Step 03
We build your case.
Standby helps gather the documentation needed to support your claim — flight records, delay data, receipts, and whatever else the airline will need to see. We know what makes a claim stick and what gets it rejected.
Step 04
We navigate the airline's process so you don't have to.
Every airline has a different claims process. Different forms, different departments, different timelines. Standby knows how to find the right channel and submit the right way — which matters more than most people realize.
Step 05
We follow up. And escalate if we have to.
Airlines are slow. Standby isn't. We track your claim, follow up when they go quiet, and escalate when they don't respond adequately. And when they push back — which they often do — we have a pushback strategy tailored to that specific airline. Every carrier handles claims differently, and we know how each of them operates internally. That knowledge is the difference between getting a form rejection and getting a resolution.

The next time your flight is delayed or canceled, don't just sit there.

Join the Standby waitlist. Be among the first travelers to have an advocate in their corner when an airline disruption happens.

No spam. We'll only reach out when Standby is ready.

You're on standby.

We'll let you know when Standby is ready. Your flight delayed a few hours. We'll try to be quicker than that.

Frequently asked questions

Everything you'd want to know about Standby.

What is Standby? +
Standby is an SMS-based advocate that helps travelers get what they're entitled to when their flight is delayed or canceled. You text us your flight number, and we figure out what you may qualify for — then help you pursue it with the airline.
What can I get if my flight is delayed or canceled? +
Depending on the circumstances, you may be entitled to a full refund, reimbursement for meals and hotel stays, compensation for the delay, rebooking on another carrier, or other remedies. Eligibility depends on what happened, which airline was involved, and applicable consumer protection laws and airline policies. Standby helps determine what applies to your specific situation.
Does every flight delay or cancellation qualify for compensation? +
Not every disruption results in compensation. Eligibility depends on factors like the length of the delay, the reason for the disruption, the airline's policies, and applicable laws. Standby evaluates your specific situation honestly and tells you what, if anything, may be available to you.
How does Standby work? +
You text Standby your flight number. We research what happened, evaluate whether you may be entitled to a remedy, help gather the necessary documentation, navigate the airline's claims process on your behalf, follow up, and escalate if needed. You stay in control and informed throughout the process.
Do I need to download an app? +
No. Standby works entirely over SMS. You text us your flight number and we handle everything from there. No app, no complicated intake process.
What airlines does Standby work with? +
Standby is designed to work with major domestic and international airlines. More details on specific airline coverage will be available at launch.
When is Standby available? +
Standby is currently in development and launching soon. Join the waitlist to be among the first to know when it's available.
Is Standby a law firm? +
No. Standby is not a law firm and does not provide legal advice. Standby helps travelers understand and pursue potential rights and remedies under applicable consumer protection laws and airline policies.